Emergency Vets in Enfield

## Summary Medivet 24 Hour Enfield is part of the Medivet group and is set up as a 24-hour hospital for both routine care and urgent cases. The practice advertises advanced diagnostics and surgical capability (including an in-house laboratory, imaging, and an orthopaedic theatre), plus services such as keyhole surgery and endoscopy. It also states it has ISFM cat-friendly clinic status and is a veterinary nurse training facility. Recent reviews describe both strong experiences (owners mentioning being kept informed during an operation and detailed support around euthanasia) and serious complaints about emergency handling and communication. One review alleges prolonged crating/sedation during an emergency visit and delays/contradictions over test results, while another alleges an attempted sedation and a very high quote for anal gland expression compared with another clinic. ## Services Based on the clinic’s website summary and the latest reviews, services mentioned include: - **24-hour emergency care** (day or night). - **Vaccinations** and **parasite care**. - **Neutering** and **microchipping**. - **Dentistry**. - **Diagnostics and imaging:** in-house laboratory, **X-rays**, **ultrasound**, **ECG**. - **Endoscopy** and **keyhole surgery**. - **Orthopaedic surgery** (an **orthopaedic theatre** is listed). - **Nurse clinics** and **home visits**. - **Animal Health Certificate** (pet travel). - **End-of-life care:** **euthanasia** and **pet cremation**. - Review examples of care delivered include **a dog operation with progress updates** and **euthanasia support during an emergency appointment**. ## Pricing - **Out-of-hours consult fee:** **£130** (also states **no charge for assessment by phone**). - Reviews include pricing complaints, including: - One owner describing emergency care “costing close to **£3,000**” (for their case). - One owner alleging they were quoted **over £700** for anal gland expression (and say it was done elsewhere for under £100). ## People Named team members mentioned in reviews: - **Jake, Jess, and Mariana** — thanked for “attention to detail” during diagnosis and for helping a pet recover at home. - **Dr Serrao** — mentioned in a 1-star review alleging dismissive handling of a complaint about sedation and pricing. - **Lorenzo** and **Isabelle** — mentioned in a review about euthanasia; Isabelle is described as talking the owner through the process, with Lorenzo also involved. - Several reviews refer to an **out-of-hours vet** (not named) described as providing notably supportive care from start to finish. ## Reviews **Google rating: 4.1 stars from 515 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Keeping owners informed during procedures:** one review about a dog’s operation says the team “kept us informed” throughout and the dog recovered well. - **End-of-life support:** multiple reviews describe being guided through euthanasia with patience and clear step-by-step explanations, including during an emergency appointment. - **Positive emergency/out-of-hours experiences:** some owners report very supportive out-of-hours care and calm handling of their pets. - **Serious concerns raised by others:** one detailed complaint alleges an emergency patient was sedated, muzzled, and left crated for hours, plus **delayed/conflicting communication about urgent test results**; another complaint alleges **pressure to sedate an elderly cat** and a **high quote** for a simple procedure, with staff described as dismissive when challenged.

## Summary Rosemary Avenue Veterinary Clinic is a veterinary practice that offers **emergency veterinary services** and is a **veterinary nurse training facility**. Reviews suggest it handles routine and surgical care (for example **cat spaying**, **post‑op checks**, and management of issues like **eye infections**), with some owners describing thoughtful aftercare such as **monitoring pets after surgery before discharge** and providing a **post‑surgery suit**. Owner experiences are mixed: several reviews highlight vets who are **notably gentle with cats** and **explain options clearly**, while a couple of recent reviews describe problems around **front‑desk interactions**, **delays in being called back**, and **being asked to settle balances before being seen**. ## Services - **Emergency veterinary services** (listed in clinic data). - **Veterinary nurse training facility** (listed in clinic data). - **Parasite treatment appointments**: one reviewer says the clinic required an in‑person appointment before providing flea treatment. - **Surgery**: cat **spaying** is specifically mentioned, including same‑day discharge after monitoring. - **Post‑operative checks and aftercare**: post‑op recheck mentioned; aftercare instructions provided by a nurse. - **Eye problems**: an eye infection case is mentioned in reviews; the pet later required surgery elsewhere (as described by the reviewer). ## Pricing - **~£80**: one reviewer reports being quoted “nearly £80” for an appointment before flea treatment could be provided. - **£1,200**: one reviewer references having already paid £1,200 relating to their pet’s surgery, and being on a **payment plan**. ## People - **Mr. Roman (vet/consultant)**: multiple reviewers with cats describe him as **gentle during examinations** and particularly good at **explaining the problem and proposed solution**, aiming to find an option that works for the pet and owner. - **Chloe Chaplin (vet)**: one long‑term client calls her their favourite vet, citing **expertise** and an ability to make both pets and owners **feel at ease and confident**. - **Dr. Yuting “Windy” Chen (vet)**: mentioned positively for showing **empathy and kindness** during a difficult post‑operative situation. - **Receptionist “Mel”**: one reviewer describes a negative experience, alleging an **unkind/dismissive manner** and that they were **refused a vet visit until the full balance was settled**, despite being on a payment plan. ## Reviews **Google rating: 4.5 stars from 349 reviews.** Themes below are drawn from the latest written reviews available to us. - **Cat handling and communication stand out in positive reviews**, especially for Roman and Chloe Chaplin (gentle exams; clear explanations; helping owners feel less stressed). - **Surgical experience is described in practical detail** (spay went as expected; pet monitored before collection; aftercare explained by a nurse; post‑surgery suit provided). - **Front‑desk and payment experiences are inconsistent**: some describe welcoming/helpful reception, while others report rudeness, lack of follow‑up calls, or being asked to pay before being seen. - **One serious complaint involves an eye condition that worsened** and ultimately led to loss of an eye (as described by the reviewer), alongside frustration about how the situation was handled afterward.