Rosemary Avenue Veterinary Clinic – Vets in Enfield
Clinic Overview
- Veterinary care is the strongest theme, especially around calm handling and communication. Roman is mentioned several times for being gentle with cats and clear in his explanations, and Chloe Chaplin is singled out by a long-term client for expertise and emotional intelligence. - The team is praised for helping anxious pets feel more at ease, including a dog owner who felt their dog was handled more patiently than at a previous practice, and another owner who said the staff were professional and great with rats.
Services
- •General veterinary consultations for cats and dogs: reviews describe calm handling, clear explanations, and efforts to keep pets settled during exams. Recent feedback also mentions the team being great with rats.
- •Surgery and aftercare: cat spaying is specifically mentioned, with monitoring before collection later the same day, aftercare explained by a nurse, and a post-surgery suit provided.
- •Post-operative checks and follow-up care: reviews mention follow-up after surgery, including a recheck appointment and support during a difficult post-op situation.
- •Eye-related follow-up: feedback includes a post-op check after eye surgery, and an eye infection case is also mentioned.
- •Parasite treatment appointments: one reviewer says the clinic required an in-person appointment before providing flea treatment.
- •Emergency veterinary services and a veterinary nurse training facility are also listed in clinic information.
Pricing
No published pricing information is currently available for this clinic.
People
- •Roman: repeatedly praised for a gentle manner with cats, patient examinations, and explaining problems and treatment options clearly. Several recent reviewers describe him as exceptional, caring and reassuring.
- •Chloe Chaplin: highlighted by a long-term client for expertise and for helping both pets and owners feel at ease and confident in the care provided.
- •Dr. Yuting “Windy” Chen: mentioned positively for empathy and kindness during a difficult post-operative situation.
- •Mel (receptionist): named in a negative review about front-desk manner and handling of payment before a follow-up visit.
- •Wider team: reviews also mention friendly, professional staff, welcoming receptionists, a reassuring consultation, and a nurse who explained aftercare clearly.
Reviews
Google rating: 4.5/5 from 375 reviews. Recent written feedback is mostly positive, with a small number of complaints focused on reception and admin rather than the vets themselves.
- •Veterinary care is the strongest theme, especially around calm handling and communication. Roman is mentioned several times for being gentle with cats and clear in his explanations, and Chloe Chaplin is singled out by a long-term client for expertise and emotional intelligence.
- •The team is praised for helping anxious pets feel more at ease, including a dog owner who felt their dog was handled more patiently than at a previous practice, and another owner who said the staff were professional and great with rats.
- •Surgery and aftercare receive positive comments, including a cat spay where the pet was monitored before going home, aftercare was explained well, and the overall experience felt reassuring.
- •Negative comments mainly centre on front-desk service and follow-up communication, including one complaint about not receiving a callback after asking about flea treatment, and another about being asked to settle a balance before a post-op appointment.
