Rosemary Avenue Veterinary Clinic

- Vets are often praised for calm, gentle handling and clear communication, especially with cats. Roman is mentioned several times for patient exams and reassuring explanations, and Chloe Chaplin is highlighted by a long-term client. - Surgical care receives some strong positive feedback, including a cat spay experience where the consultation was reassuring, the pet was monitored before going home, and aftercare was explained well.

Rosemary Avenue Veterinary Clinic in Enfield receives mixed recent feedback overall. Many owners, especially cat owners, praise the vets for gentle handling, clear explanations and supportive aftercare, with particular praise for Roman, Chloe Chaplin and Windy Chen. More critical comments focus on reception interactions, delayed callbacks, and one complaint about payment being discussed before a follow-up appointment.

Services

•General veterinary consultations for cats and dogs: recent reviews describe calm handling, clear explanations, and efforts to keep pets settled during exams.
•Surgery and aftercare: cat spaying is specifically mentioned, with monitoring before collection later the same day, aftercare explained by a nurse, and a post-surgery suit provided.
•Post-operative checks: reviews mention follow-up care after surgery, including a recheck appointment.
•Parasite treatment appointments: one reviewer says the clinic required an in-person appointment before providing flea treatment.
•Eye-related follow-up: reviews mention the clinic being involved in a post-op check after eye surgery, and an eye infection case also appears in feedback.
•Emergency veterinary services and a veterinary nurse training facility are listed in clinic information.

Pricing

No published pricing information is currently available for this clinic.

People

•Mr. Roman: repeatedly praised for a gentle manner with cats, patient examinations, and explaining problems and treatment options clearly.
•Chloe Chaplin: described by a long-term client as a favourite vet, with praise for expertise and helping both pets and owners feel at ease.
•Dr. Yuting “Windy” Chen: mentioned positively for empathy and kindness during a difficult post-operative situation.
•Mel (receptionist): named in a negative review about front-desk manner and handling of payment before a follow-up visit.
•Wider team: reviews also mention welcoming reception staff, a helpful and reassuring consultation, and a nurse who explained aftercare clearly.

Reviews

Google rating: 4.5/5 from 351 reviews. Recent feedback is mixed, with far more positive comments than negative ones.

•Vets are often praised for calm, gentle handling and clear communication, especially with cats. Roman is mentioned several times for patient exams and reassuring explanations, and Chloe Chaplin is highlighted by a long-term client.
•Surgical care receives some strong positive feedback, including a cat spay experience where the consultation was reassuring, the pet was monitored before going home, and aftercare was explained well.
•Some owners describe the clinic as caring and helpful over many years, and one recent reviewer said the team was excellent with their dog and tried to keep costs down.
•Negative comments mainly centre on front-desk service, including one complaint about not receiving a callback after asking about flea treatment, and another about being asked to settle a balance before a post-op appointment.

Reviews for Rosemary Avenue Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 351 we track in total. Recent reviews may not be representative of overall sentiment.

krasen lalev

4 weeks ago

Sabita Mina Sen

2 months ago

The vets here have been so great with our dog. We were previously at a big chain who cost at least £200 each time and would insist on muzzling our dog every time. Rosemary vets never muzzle and take the time to put our dog at ease. I couldn’t be happier. Our most recent visit only cost £28 - they always try to find us ways to save money. I am so glad we moved. My dog is happier and so am I.

Jade

3 months ago

Pat “Broz” Brosnan

4 months ago

Absolute joke of a place, went in there 8 days ago to see if I could get some flee treatment for my dog, they couldn’t give me anything unless I brought the dog down to them and then demanded nearly £80 of me to see her, I said I know she has flees so why can’t I have some flee treatment, her reply was we need to see the dog first so then they said we will contact you within 3 days to get her booked in, still no phone calls 8 days later. £80 just to if she has flees, leave vets are just a money making machine, something needs to be done. And the staff need to be trained more on customer service, all of them are rude as hell.

Tracey Grogan

I have been bringing my pets to Rosemary Clinic for years and we always receive 5 star treatment. Both our pets and us as owners. Such caring professionals and always on hand to give us advice too.

James Smith

5 months ago

Audrey Stewart

Maria Teresa

6 months ago

I am deeply disappointed with the treatment we received from receptionist Mel at Rosemary Avenue Vets. Our experience began with Mia’s eye infection, which was initially treated by Dr. Cosar (VetsNow). Unfortunately, her condition was not properly diagnosed or treated, and it worsened to the point where Mia tragically lost her eye from what seemed a simple issue. It was heartbreaking, and I can’t help but wonder if a more careful assessment and treatment could have prevented this outcome. The surgeon even pointed out that the issue diagnosed (cyst about the size of a pin tip) he’s never seen it changed at that pace. After Mia’s surgery, we went to Rosemary Avenue Vets for her post-op check. Here, our experience was made even more painful by the receptionist Mel. Despite having already paid £1,200 and working on a payment plan recommended by their team, Mel refused to let us see the vet until the full balance was settled. She asked me to complete a payment form on my phone, which kept failing due to no signal, while my daughter and I sat visibly upset in front of others. Her cold and dismissive attitude was deeply unkind and unprofessional. The only positive aspects of our visits were Dr. Yuting Windy Chen, who showed genuine empathy and kindness, and another receptionist who handled the situation with understanding. They reminded me what compassionate care should look like. I want to emphasise that aside from these two negative experiences, the other vets and staff at both clinics were professional and compassionate. However, the treatment administered by Dr. Cosar at Wood Street and Mel’s behaviour at Rosemary Avenue left us heartbroken and deeply disappointed.

Mihaela Mihaela

7 months ago

I've got 2 male furr babies, one ginger moggie and one maine coon. Mr. Roman is always gentle with my both cats and he is the best at explaining the problem and the solution. He will work around and try to find the best there is for your pet and he will also put your mind at ease. It is always difficult to find competent vet practices, and I am happy to have moved in the area and enjoy their services. The reception staff, they are always welcoming and helpful so the whole experience is just amazing. I am very grateful! Thank you all at Rosemary Ave Vet, especially to vet Roman. You are Milo's favourite veterinarian. 😊

Ruth Rundle

8 months ago

An excellent veterinary practice. I wouldn’t entrust the care of my two Maine Coons anywhere else. Highly recommended. I have been at this practice for 30+ years and would never go anywhere else ♥️.Chloe Chaplin is our favourite vet due to her high levels of expertise and emotional intelligence making both my boys and ourselves feel at ease and confident in the care they are receiving.