Medivet 24 Hour Enfield

Medivet 24 Hour Enfield is part of the Medivet group and operates as a 24-hour hospital for both routine care and urgent cases. The practice lists advanced diagnostics and surgical facilities, including an in-house laboratory, imaging, an orthopaedic theatre, keyhole surgery and endoscopy. It also says it holds ISFM cat-friendly clinic status and serves as a veterinary nurse training facility.

Services

•24-hour and urgent care: round-the-clock emergency appointments alongside routine veterinary care. Recent reviews include positive comments about out-of-hours support and emergency appointments during difficult situations.
•Routine and preventive care: vaccinations, parasite treatment, neutering, microchipping and nurse clinics.
•Diagnostics and imaging: an in-house laboratory, X-rays, ultrasound and ECG are listed.
•Surgery and procedures: dentistry, endoscopy, keyhole surgery and orthopaedic surgery, with an orthopaedic theatre mentioned by the practice. Recent reviews refer to a dog operation where the owner said they were kept informed throughout, and a case where Jake, Jess and Mariana were thanked for attention to detail during diagnosis.
•Other support services: home visits and Animal Health Certificates for pet travel.
•End-of-life care: euthanasia and pet cremation. Recent reviews describe calm, compassionate support during euthanasia appointments.

Pricing

No published pricing information is currently available for this clinic.

People

•Jake, Jess and Mariana are thanked in a recent review for professionalism and attention to detail during diagnosis and recovery support.
•Isabelle and Lorenzo are mentioned warmly in a review about euthanasia care, with Isabelle described as talking the owner through the process and Lorenzo also involved.
•An unnamed out-of-hours vet is praised for empathy, kindness and dedication from start to finish during an emergency visit.
•Dr Serrao is named in a negative review about a complaint involving sedation and pricing.

Reviews

Google rating: 4.1/5 from 528 reviews.

Recent written feedback is mixed

•Several owners describe kind, reassuring care, especially around operations, emergency visits and end-of-life appointments.
•Communication during treatment is a positive theme in some reviews, including updates during a dog’s operation and clear explanations during euthanasia.
•Individual staff members including Jake, Jess, Mariana, Isabelle and Lorenzo are singled out for professionalism, compassion and support.
•A smaller number of recent reviews raise serious complaints about emergency handling, communication over test results, suggestions around euthanasia, and very high charges for some treatments.

Reviews for Medivet 24 Hour Enfield

Note: Showing the 10 most recent Google reviews out of 528 we track in total. Recent reviews may not be representative of overall sentiment.

Sara Bolley

4 weeks ago

Ayse Asim

1 month ago

Highly recommended services

Zahida

UNLESS IT'S AN EMERGENCY PLEASE LOOK FOR ELSWHERE, NO COMPASSION ONLY SUSPICION. THEY SWIFTLY RECOMMEND PUTTING YOUR PET TO SLEEP

steve riches

Shirley Garner

kalie judge

3 months ago

Coya Cathline-Gott

Ania Lesniak

My experience with Medivet (Enfield 24 Hour Hospital) was alarming and exposed serious deficiencies in the standard of care, communication, and clinical governance expected of a 24-hour emergency veterinary provider. My dog was admitted as an emergency with serious breathing difficulties. Despite this, he was sedated, muzzled, and left confined in a cage for several hours while other patients were prioritised. He is an extremely anxious dog, which I made the practice fully aware of prior to leaving him in their care. Had I been told he would be left sedated and caged for hours while other cases were prioritised, I would never have consented to leaving him there. Emergency admission should mean active monitoring and clinical prioritisation, not prolonged distress. This reflects a model of profit over care. What followed was an unacceptable breakdown in communication regarding the BAL results, for which I paid a significant premium. I was explicitly advised that these urgent results would be returned within three days and paid an additional expedited fee on that basis. This did not happen. Over several days, while my dog was deteriorating, I repeatedly chased the practice in writing and received no response. I was given conflicting and inaccurate information about the status of the results, including being told they had not been received and were still pending, only to later be informed that they had in fact been completed days earlier. This contradiction was never properly explained and directly delayed ongoing treatment, despite my actual vet actively waiting for the information. The only reason I agreed to proceed with this testing, rather than wait and take my dog to my regular vet the following day, was the explicit reassurance that the results would be returned within three days. That assurance was not honoured, despite the additional fee charged. Medivet has since issued a generic apology for “poor communication,” yet has failed to address any of the substantive concerns raised, accept accountability for demonstrably poor practice, or provide a meaningful explanation for the clinical and operational failures involved. Vague reassurances that “patient welfare is a priority” are not credible when set against the reality of what occurred. Leaving an emergency patient sedated, muzzled, and confined in a cage for several hours while other patients were prioritised cannot reasonably be described as prioritising welfare. The gap between Medivet’s stated standards and its actual conduct in this case is stark and deeply concerning. This was premium-priced emergency care costing close to £3,000, delivered in a way that raises serious questions about clinical governance, patient welfare, and professional accountability. Due to their complete lack of accountability, this matter is now being escalated to the Royal College of Veterinary Surgeons. I would strongly caution anyone considering this practice, particularly those with anxious or critically unwell animals.

Sofia Lopes

Thank you Enfield Team So much for taking good care of Wicca , special thanks to Jake and Jess and Mariana for all the professionalism and attention to detail on her diagnosis. Thank you for the love you all share with our little ones. Wicca is home and recovering well thanks to all of you. Much love from us ❤️

Farah Dauhoo

Very incompetent staff. Wanted to sedate my very elderly cat and charge us over £700 for anal gland expression which was done in under 2 minutes for less than £100 in front of me at another vet. The staff at Medivet, including Dr Serrao took no responsibility and were incredibly dismissive and unprofessional- simply just made excuses. Disgusting service for ridiculous prices.