Specialist Vets in Enfield

## Summary Village Vet Palmers Green operates under the Village Vet brand and is mainly discussed by reviewers in the context of cat care. Owners repeatedly mention clear, detailed explanations of diagnoses (particularly from Dr Alison), support around referrals for more complex problems (including cancer care with pre‑op and aftercare done at the practice), and practical help beyond the consult room (one review describes staff efforts to identify a rescued stray cat’s owners). The practice is also noted for having a designated cat-friendly waiting area. One recent review flags a limitation: they do not see tropical parrots. ## Services Based on the website snippet available to us and the latest reviews, this practice is associated with: - **General pet consultations for cats**, including handling **nervous cats** (one owner specifically highlights patient handling). - **Cat-friendly facilities**, with a **designated cat waiting area** mentioned. - **Stray/rescue support**, including a check-over of a rescued stray cat and staff effort to **trace/find owners**. - **Cancer-related care coordination**, including **referral to an external specialist service (Aura Veterinary)** and the practice providing **pre-operative care and aftercare**. - **Out-of-hours/emergency access via the wider provider network**, with one client describing using the group’s out-of-hours service and emergency hospitals (at other sites). - **Species limitations:** one reviewer states **“Not tropical parrots.”** ## People - **Dr Alison (vet)**: repeatedly named for being friendly and for **explaining diagnoses clearly**; also mentioned in connection with care for cats and coordinating referrals. - **Katie (clinic team)**: described as putting in significant effort to **find the owners of a rescued stray cat**. - **Ally (clinic team)**: described as **checking over a rescued stray cat** with notable kindness and concern. - **Gemma (front of house/reception)**: named by multiple reviewers as a key contact and described as helpful and “brilliant.” - **Kath (reception)**: mentioned as helpful. - **Kate and Heidi (nurses)**: singled out positively by one reviewer who describes them as favourites. - **Dr Alice**: mentioned as having treated pets as part of the team. ## Reviews **4.6 stars from 98 reviews.** Themes below are drawn from the latest written reviews available to us. - Multiple owners name specific staff and describe **clear communication about diagnoses** (especially from Dr Alison). - Several reviews focus on **cat care**, including patience with a **nervous cat** and the usefulness of a **separate cat waiting area**. - One detailed account describes **support through cancer treatment**, including a **referral to a specialist** and **pre-op/aftercare** handled by the practice. - One recent negative/limitation: a reviewer states the clinic is **not for tropical parrots**.

## Summary Medivet 24 Hour Enfield is part of the Medivet group and is set up as a 24-hour hospital for both routine care and urgent cases. The practice advertises advanced diagnostics and surgical capability (including an in-house laboratory, imaging, and an orthopaedic theatre), plus services such as keyhole surgery and endoscopy. It also states it has ISFM cat-friendly clinic status and is a veterinary nurse training facility. Recent reviews describe both strong experiences (owners mentioning being kept informed during an operation and detailed support around euthanasia) and serious complaints about emergency handling and communication. One review alleges prolonged crating/sedation during an emergency visit and delays/contradictions over test results, while another alleges an attempted sedation and a very high quote for anal gland expression compared with another clinic. ## Services Based on the clinic’s website summary and the latest reviews, services mentioned include: - **24-hour emergency care** (day or night). - **Vaccinations** and **parasite care**. - **Neutering** and **microchipping**. - **Dentistry**. - **Diagnostics and imaging:** in-house laboratory, **X-rays**, **ultrasound**, **ECG**. - **Endoscopy** and **keyhole surgery**. - **Orthopaedic surgery** (an **orthopaedic theatre** is listed). - **Nurse clinics** and **home visits**. - **Animal Health Certificate** (pet travel). - **End-of-life care:** **euthanasia** and **pet cremation**. - Review examples of care delivered include **a dog operation with progress updates** and **euthanasia support during an emergency appointment**. ## Pricing - **Out-of-hours consult fee:** **£130** (also states **no charge for assessment by phone**). - Reviews include pricing complaints, including: - One owner describing emergency care “costing close to **£3,000**” (for their case). - One owner alleging they were quoted **over £700** for anal gland expression (and say it was done elsewhere for under £100). ## People Named team members mentioned in reviews: - **Jake, Jess, and Mariana** — thanked for “attention to detail” during diagnosis and for helping a pet recover at home. - **Dr Serrao** — mentioned in a 1-star review alleging dismissive handling of a complaint about sedation and pricing. - **Lorenzo** and **Isabelle** — mentioned in a review about euthanasia; Isabelle is described as talking the owner through the process, with Lorenzo also involved. - Several reviews refer to an **out-of-hours vet** (not named) described as providing notably supportive care from start to finish. ## Reviews **Google rating: 4.1 stars from 515 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Keeping owners informed during procedures:** one review about a dog’s operation says the team “kept us informed” throughout and the dog recovered well. - **End-of-life support:** multiple reviews describe being guided through euthanasia with patience and clear step-by-step explanations, including during an emergency appointment. - **Positive emergency/out-of-hours experiences:** some owners report very supportive out-of-hours care and calm handling of their pets. - **Serious concerns raised by others:** one detailed complaint alleges an emergency patient was sedated, muzzled, and left crated for hours, plus **delayed/conflicting communication about urgent test results**; another complaint alleges **pressure to sedate an elderly cat** and a **high quote** for a simple procedure, with staff described as dismissive when challenged.

## Summary Village Vet Winchmore Hill is part of the wider **Village Vet** group of practices. The clinic is listed as a **veterinary nurse training facility**, and its website also mentions a **“Pet Health for Life Plus” plan** that includes **unlimited consultations**. From the latest reviews, experiences are mixed: some owners describe **clear explanations during appointments** and **help with insurance-claim administration**, while others report problems such as **appointments being cancelled without notice**, being **unable to stay with their pet in the consult room**, and feeling the clinic was **too quick to recommend sedation and further investigation**. Concrete points mentioned by owners include: - **Insurance claims admin support** from staff (praised by a long-term client). - A complaint about being charged **£80 for a consultation** where the owner says their cat was not examined. - A complaint about a recommendation to **sedate a dog for further investigation**, quoted at **£1000**. - A report that a receptionist **would not accept a stool sample for lab testing** without a full examination. ## Services Services/capabilities mentioned in the available information include: - **Veterinary nurse training facility** (listed specialization). - **Consultations** (including a website-mentioned plan offering *unlimited consultations* as part of “Pet Health for Life Plus”). - **Microchip check** (mentioned during an appointment for a stray cat). - **Lab testing** (stool sample testing was requested by an owner; the owner reports it was not accepted without an exam). - **Sedation for further investigation** (recommended in one review for a dog’s foot issue). - **Support with pet insurance claims administration** (praised in a review). ## Pricing - **£80**: one reviewer reports being charged this for a consultation where they say their cat was not examined. - **£1000**: one reviewer reports being quoted this for sedating their dog for further investigation of a foot problem. ## People No individual clinicians are named in the information provided. What owners comment on instead: - Some owners say the vet **explained findings and options clearly** (“made a real effort to explain everything… in clear terms”). - Reception/team are specifically praised by one long-term client for being **“extremely helpful” with insurance claims admin**. - Other owners describe staff as **inexperienced** or **unhelpful** in specific situations, including handling a cat described as “too aggressive” to examine, and advice given about what to do after a stray cat was found not to be microchipped. ## Reviews **Google rating: 4.2 stars from 459 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Good day-to-day service for some regular clients:** mentions of being clean/punctual, and vets explaining things clearly; one owner says their cat “adores coming here.” - **Admin/support praised:** one owner highlights staff help with **insurance-claim paperwork**. - **Cost and value concerns:** several complaints frame the clinic as **overpriced**, including specific figures (£80 consult; £1000 proposed sedation/investigation). - **Access/handling concerns in appointments:** one review says owners were **not allowed into the room with their pet**; another says staff couldn’t examine a cat described as aggressive. - **Policy/process frustrations:** one owner reports being unable to **drop off a stool sample** for testing without booking a full exam. - **Reliability and communication issues:** a reviewer alleges a **critically important appointment was cancelled without notice**, and that the clinic said they had tried to contact them when the reviewer disputes this.

## Summary Rosemary Avenue Veterinary Clinic is a veterinary practice that offers **emergency veterinary services** and is a **veterinary nurse training facility**. Reviews suggest it handles routine and surgical care (for example **cat spaying**, **post‑op checks**, and management of issues like **eye infections**), with some owners describing thoughtful aftercare such as **monitoring pets after surgery before discharge** and providing a **post‑surgery suit**. Owner experiences are mixed: several reviews highlight vets who are **notably gentle with cats** and **explain options clearly**, while a couple of recent reviews describe problems around **front‑desk interactions**, **delays in being called back**, and **being asked to settle balances before being seen**. ## Services - **Emergency veterinary services** (listed in clinic data). - **Veterinary nurse training facility** (listed in clinic data). - **Parasite treatment appointments**: one reviewer says the clinic required an in‑person appointment before providing flea treatment. - **Surgery**: cat **spaying** is specifically mentioned, including same‑day discharge after monitoring. - **Post‑operative checks and aftercare**: post‑op recheck mentioned; aftercare instructions provided by a nurse. - **Eye problems**: an eye infection case is mentioned in reviews; the pet later required surgery elsewhere (as described by the reviewer). ## Pricing - **~£80**: one reviewer reports being quoted “nearly £80” for an appointment before flea treatment could be provided. - **£1,200**: one reviewer references having already paid £1,200 relating to their pet’s surgery, and being on a **payment plan**. ## People - **Mr. Roman (vet/consultant)**: multiple reviewers with cats describe him as **gentle during examinations** and particularly good at **explaining the problem and proposed solution**, aiming to find an option that works for the pet and owner. - **Chloe Chaplin (vet)**: one long‑term client calls her their favourite vet, citing **expertise** and an ability to make both pets and owners **feel at ease and confident**. - **Dr. Yuting “Windy” Chen (vet)**: mentioned positively for showing **empathy and kindness** during a difficult post‑operative situation. - **Receptionist “Mel”**: one reviewer describes a negative experience, alleging an **unkind/dismissive manner** and that they were **refused a vet visit until the full balance was settled**, despite being on a payment plan. ## Reviews **Google rating: 4.5 stars from 349 reviews.** Themes below are drawn from the latest written reviews available to us. - **Cat handling and communication stand out in positive reviews**, especially for Roman and Chloe Chaplin (gentle exams; clear explanations; helping owners feel less stressed). - **Surgical experience is described in practical detail** (spay went as expected; pet monitored before collection; aftercare explained by a nurse; post‑surgery suit provided). - **Front‑desk and payment experiences are inconsistent**: some describe welcoming/helpful reception, while others report rudeness, lack of follow‑up calls, or being asked to pay before being seen. - **One serious complaint involves an eye condition that worsened** and ultimately led to loss of an eye (as described by the reviewer), alongside frustration about how the situation was handled afterward.

## Summary Medivet Enfield Great Cambridge Road is part of the Medivet group (a wider network of practices). From the information available, it appears set up for routine preventive care and common problems seen in first-opinion practice: owners specifically mention annual vaccination boosters with health checks, flea/worm prescriptions, and treatment for grass seeds in a paw and face. The practice is also listed as a Veterinary Nurse Training facility. In the latest reviews, multiple owners describe being seen on time with minimal waiting, and vets handling cats gently to keep stress low during vaccines and checks. One recent review raises a cost concern (a short consultation plus a two‑week medication supply totalling £120, with the medication nearly £70), contrasting with other reviews that focus mainly on staff manner and care. ## Services - Annual vaccinations/boosters (cats and dogs mentioned) - Health checks alongside vaccinations (as described by reviewers) - Flea and worming prescriptions - Treatment for grass seed injuries (paw and face mentioned) - Overnight emergency care access via Medivet’s 24-hour centres, with a stated nationwide overnight emergency consultation fee of **£130** for consultations between **7pm and 9am** (as described on the website) - Veterinary Nurse Training facility (listed in clinic data) ## Pricing - **£130** overnight emergency consultation fee (website states this applies between **7pm and 9am** at Medivet 24-hour centres) - One reviewer reports paying **£120** for a consultation plus a **two-week** medication supply, and says the medication component was **nearly £70** (they felt this was expensive compared with buying the same medication online) ## People - **Lorenzo (vet)**: mentioned by name in one review; credited with exceptional care, including treating a puppy after grass seeds became lodged in the paw and face. - **Reception team**: described as welcoming; one reviewer specifically appreciated an empathetic receptionist who allowed them to leave their deceased cat at the practice temporarily until they could afford cremation. ## Reviews **4.5 stars from 171 reviews.** Themes below are drawn from the latest written reviews available to us. - **Gentle handling and low-stress approach (especially with cats):** owners mention vaccinations and checks being done with minimal stress and vets being gentle during treatment. - **Clear explanations and time spent in consults:** several reviewers describe vets explaining things clearly; one notes the vet spent a lot of time with them. - **Punctuality:** multiple mentions of being seen on time or having no wait. - **Cost concerns raised by one recent reviewer:** they felt “ripped off” by the medication pricing and short consult, saying the same medication could be bought much cheaper elsewhere. - **Supportive staff during difficult situations:** one review highlights compassionate help after the loss of a pet.