Medivet Southgate - Happy Pet Veterinary Surgery

Medivet Southgate – Happy Pet Veterinary Surgery is part of the Medivet corporate group and is also listed as a veterinary nurse training facility. The website states a nationwide overnight emergency consultation fee of £130 (for consultations between 7pm and 9am). Recent reviews most often describe friendly, welcoming front-desk interactions and clear explanations from vets, but there is also a detailed negative account describing a rushed kitten first visit, poor guidance on parasite prevention and microchip registration, and unexpected charges.

Concrete details owners mention include

• •Being seen ahead of the appointment time (15 minutes early mentioned).
• •Vets explaining treatment options (raised by a long-term client).
• •Handling kittens in a way that kept them “stress free” during check-ups (two kittens seen together).
• •A conflicting report about a “first appointment free” expectation versus being charged over £50 for deworming/tick prevention.

Services

Services and situations referenced in the available website text and reviews include

• •General consultations and check-ups (including kittens seen for check-ups).
• •Recording vaccinations (an EU pet passport was provided for this purpose in one review, with a complaint it wasn’t logged).
• •Parasite control: deworming and tick prevention discussed and supplied (one reviewer objected to costs not being explained in advance).
• •Advice and discussion of treatment options (praised by a client registered for a couple of years).
• •Overnight emergency consultations (fee and time window stated on the website: £130, 7pm–9am).
• •Veterinary nurse training facility (listed in clinic data).

Pricing

• •Overnight emergency consultation fee: £130 for consultations between 7pm and 9am (stated on the website).
• •One reviewer reports being charged “over £50” for one dose of deworming and tick prevention, and also says this conflicted with a “first appointment free” promise they expected.

People

• •Dr. Alex (vet): named positively for being “friendly, professional, concise, helpful… knowledgeable” in one recent review.
• •Another vet described as “from California” (name not captured): mentioned alongside Dr. Alex with similarly positive feedback.
• •Reception team: repeatedly described as welcoming (for example, greeting a dog enthusiastically and helping owners feel their cat was taken care of). One reviewer, however, describes reception as unhelpful when asked about microchip registration and unable to clearly explain a health plan.

Reviews

Google rating: 4.2 stars from 156 reviews.

• •Friendly, reassuring appointments are a common theme, with several owners mentioning a welcoming reception and vets who explain things clearly.
• •Cats and kittens feature heavily in recent feedback (kittens described as comfortable and “stress free”; ongoing advice for a pet cat mentioned).
• •Efficiency: one owner reports being seen 15 minutes before their booked time.
• •A notable negative outlier describes a kitten registration visit as rushed and dismissive (passport/vaccinations not recorded, little history-taking), unclear guidance (told to “change the diet” for an irritated eye), and costs not explained upfront for parasite treatment; that reviewer also describes the premises as small/old.